Privacy Policy
Last updated:
Livora Penang respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy applies to information submitted through livorapenang.com and WhatsApp communications related to Livora Penang property and living enquiries.
Information We May Collect
When you contact us, we may collect information such as:
- Your name
- Phone number
- Email address, if provided
- WhatsApp messages and enquiry details
- Property preferences
- Preferred locations
- Budget range
- Family or living requirements that you voluntarily provide
- Records of communications related to your enquiry
How We Use Your Information
We may use this information to:
- Respond to your enquiries
- Provide relevant property and location information
- Understand your housing or living requirements
- Keep records of previous conversations
- Follow up on enquiries
- Improve our customer service and internal enquiry management
Livora Penang may use internal software and AI-assisted tools to help organise enquiries, summarise conversations and prepare suggested responses.
Final property advice and communications may still be reviewed by a human representative.
Sharing of Information
We do not sell your personal information.
Information may be processed using service providers that support our website, database, messaging or communication systems where necessary to provide our services.
Data Retention
We may retain enquiry and communication records for as long as reasonably required for customer service, follow-up, record keeping or legitimate business purposes.
Your Rights
You may contact us to request access to, correction of, or deletion of personal information that we hold about you.
Contact
For privacy-related requests, please contact:
Livora Penang
Website: livorapenang.com
Email: [email protected]